Instructions on how to obtain an RMA #
From a Desk Top:
1. Go to www.customwifispycameras.com
2. Click on /login.php
3. Enter the email and the password you used to place the order
Look For and click on:
COMPLETED
See all completed orders you've placed at Customwifispycameras.com. You can also print invoices from this page.
Look to the Right for :View Order Details | Return Item(s)
Click return Items and follow the prompts.
Sales Terms
TERMS AND CONDITIONS
Customwifispycameras.com All orders placed at Customwifispycameras.com will be processed and shipped by customwifispycameras.com Your credit card statement will reflect a charge from Custom Cams Online
ORDERS
Customwifispycameras.com will accept orders via our online order form, postal mail, email, telephone, or by facsimile. Orders will not be processed until payment is received and if payment is made by personal or business check, the order will not be processed until the check clears our bank. By placing an order, the buyer represents that he/she is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Orders cannot be canceled once received/processed. Customwifispycameras.com does not accept COD orders. International buyers are wholly responsible for any import licensing requirements, custom duties, and import restrictions. It is the international buyers responsibility to ascertain destination country laws, regulations, and customs prior to ordering.
PAYMENT
Payment may be made by money order, cashier check, bank check, personal check, business check, wire transfer, Western Union, Visa, MasterCard, Visa Debit Card, MasterCard Debit Card, Discover, and American Express. Payment for all international orders must be payable in USA funds and collectible in a USA bank. International orders require payment via wire transfer. Do not send cash with your order as Customwifispycameras.com cannot be responsible for cash payments made through the mail
SHIPPING
A base shipping, handling, and insurance (SHI) charge of $22.00 applies to all orders shipped to a destination within the continental United States unless otherwise indicated. A base SHI charge of $42.00 applies to all orders shipped to Alaska and Hawaii unless otherwise indicated. Orders for large bulky items such as surveillance monitors are subject to an additional SHI charge. If in doubt regarding the SHI charge of a particular product or piece of equipment, please send us an e-mail. All orders of in-stock items are shipped via UPS, Federal Express, courier, or freight. The method of shipment is at the discretion of the seller, however most orders are shipped via USPS Priority Mail. Expedited shipping is available at additional cost. It is the buyer's responsibility to check all received orders for damage prior to acceptance from the carrier as any products/equipment damaged in transit is the responsibility of the carrier and a claim for damaged products/equipment should be filed with the carrier. Any delay in filing a claim with the carrier may result in a loss to the buyer. All orders ship via FOB-Origin. Our responsibility for products/equipment ceases when the shipment of said products/equipment leaves our facility.
NOTE: Orders of in-stock items placed by telephone or online by 12:00PM PST ship the same day excluding weekends and holidays.
NOTE: All orders are shipped 'Direct Signature Required'. Signature cards on file are not acceptable.
RESTRICTED PRODUCTS/EQUIPMENT
Certain products/equipment are not available for sale to the general public. Restricted products/equipment are clearly denoted in the product description. To order a restricted item please submit a copy of your law enforcement ID with your written order, or submit your written order with a cover letter prepared on departmental or governmental agency letterhead.
RETURNS
Due to the nature of the products/equipment that we offer, all sales are final. However you have 30 days to exchange item. All returns (including service returns) must have a return authorization number (request by email). Shipping is non-refundable. Any returns sent without a return authorization number will be refused. A copy of the buyer's original receipt must accompany all returns and all returns must be in the same condition as when shipped and must be complete (i.e. original product box, product packing, product manual, power supply, etc.).
Restocking Fees:
All returns for refunds are subject to a 30% restocking fee.
WARRANTIES
Customwifispycameras.com does not provide a warranty, express, implied, or otherwise on any of the products/equipment that we offer unless said product/equipment is an item that we manufacture. All product warranties are those of the manufacturers. If a buyer receives a defective item, we will replace or repair that item at our discretion as long as you own the item, provided said defective item is returned (shipping prepaid by purchaser) complete (i.e. original product box, product packing, product manual, power supply, etc.), or the original manufacturer will replace or repair that item during the warranty period. If an item fails during the warranty period, the buyer should contact the manufacturer. Built-to-order items are not returnable for refund or exchange. Defective built-to-order items will be repaired if failure occurs during the warranty period, and the failure is not the result of purchaser abuse, misuse, unintended use, erroneous voltage, modification, or any other act not specifically covered. None of the products that we offer are covered by any warranty, express or implied, if the purchaser does not use the recommended power supply.
Warranty coverage does not extend to any product or equipment that fails as a result of purchaser abuse, misuse, unintended use, erroneous voltage, modification, acts of God, or any other act not specifically stated.
Specific warranty information is available via email.
LEGAL STATUS
It is the responsibility of the buyer, not Customwifispycameras.com to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with Customwifispycameras.com, Inc. by mail, telephone or online (including Ebay), the buyer represents that he/she is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/or unlawful use of any of the products/equipment that we offer is that of the buyer, not Customwifispycameras.com. Furthermore, by submitting an order by mail, telephone or online (including Ebay) to The Customwifispycameras.com., the buyer does hereby unconditionally stipulate:
1. That he/she/it is unconditionally bound by the Terms and Conditions in their entirety.
2. That he/she/it is entering into a legal and lawfully binding purchase contract and said buyer does further agree to pay for all items ordered, shipping costs associated with order, contract enforcement administrative costs, contract enforcement legal fees, contract enforcement collection fees, Ebay dispute research/response fees (research/response fee minimum $500.00 per response), and chargeback research/response fees (chargeback research/response fee minimum $500.00 per response). In addition, buyer also agrees to pay all aforementioned costs/fees/charges in the event that said buyer refuses shipment, fails to pick-up shipment from the carrier, or obtains a credit card chargeback. All outstanding accounts will be referred for collection and will be reported to all credit bureaus. All accounts referred for collection will be assessed a minimum $500.00 collection fee.
3. That the jurisdiction and venue for any legal action on behalf of or against Customwifispycameras.com will be located in Ocean County, State of New Jersey.
Buyer further stipulates that he/she/it consents to the recording of any telephone communication from or to Customwifispycameras.com for quality assurance, order clarification, and/or dispute resolution purposes.
SALES TAX
All orders shipped to a New Jersey address require the payment of 7% sales tax as reflected on the order form. It is possible that in the future The Customwifispycameras.com will be required to collect sales tax for orders shipped to other states. If the collection of sales tax for states other than New Jersey state becomes a requirement, it is the buyer's responsibility to pay the applicable sales tax and that by placing an order with us the buyer agrees to pay all applicable sales tax.
POLICY
Customwifispycameras.com reserves the right under its product improvement policy to change construction and/or design detail (as made by the manufacturer) of the products reflected in this online catalog and to furnish products when so altered without reference to specifications used herein. Furthermore, Customwifispycameras.com. assumes no liability associated with the use of products/equipment contained herein, nor is Customwifispycameras.com, liable for any losses, damages, or costs of any kind arising from the use, suitability, or function of the products/equipment contained herein. Customwifispycameras.com is not responsible for typographical or printing errors. All orders are subject to approval and acceptance by Customwifispycameras.com Acceptance of any order is not represented until said order is shipped. The right to refuse any order is reserved by The Customwifispycameras.com The submittal of an order, by the buyer, represents said buyer's agreement to and with all of the Terms and Conditions of Customwifispycameras.com
